01Get started with WATeamInbox Cloud
Create a workspace, verify your email, and make your first WhatsApp or Telegram inbox ready for the team.
Read the guideWATeamInbox guides
Make the first reply feel easy.
Short, practical walkthroughs for the parts of an omnichannel inbox your team will use every day. Start with setup, then jump to the workflow in front of you.
Feature by feature
Find the part you need.
9 guides read at your pace
01
02Connect WhatsApp to your team inbox
Pair a WhatsApp device with WATeamInbox, wait for the first sync, and understand what happens when a connection changes state.
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03Invite your team and set the right access
Add teammates to WATeamInbox, choose a workspace role, and start with access that matches the work they actually do.
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04Work from the omnichannel inbox
Learn the daily inbox loop: find the right conversation, read the history, reply with context, and close the work clearly.
Read the guide05Assign WhatsApp conversations and hand off cleanly
Give every active conversation an owner, leave useful context, and make shift changes easier with visible assignments.
Read the guide06Use notes and tags to keep customer context
Keep team context beside the WhatsApp conversation with shared notes, private notes, and tags that make follow-up easier.
Read the guide07Find conversations faster with search and quick replies
Search the inbox for an older customer message and use saved replies without making every answer sound like a template.
Read the guide08Schedule WhatsApp follow-ups and broadcasts
Plan a message for later or prepare a permission-gated broadcast while keeping timing, consent, and delivery risk visible.
Read the guide09Review open conversations before a shift change
Use inbox filters, assignments, notes, and conversation status to hand a WhatsApp support queue to the next person without losing context.
Read the guidePut it into practice
A clearer inbox starts with one real conversation.
Create a small workspace, connect a low-risk channel account, and try one assignment with a teammate. If the workflow fits, the rest of the team can follow the same path.