Shared inbox for WhatsApp
WATeamInbox puts the WhatsApp conversations your team handles in one inbox. See who owns each conversation, leave notes for handoffs, and pick up where a teammate left off.
For support, sales, and operations teams that share a WhatsApp number.
Want to host it yourself? The full application is MIT-licensed, with setup and production guides in the public repository.
Every conversation has an owner.
Cloud or self-hosted
Cloud is the quickest way to start. The same team inbox is also open source, so you can deploy it on infrastructure you control.
Open source · MIT licensed
Download the code, deploy the stack, and keep the application and its data on infrastructure you operate.
Managed service · Available now
Create a workspace, connect WhatsApp, and invite your team. We run the application and ship the updates.
Day-to-day work
See the messages, contact details, and earlier replies in one place—even when another teammate handled the customer yesterday.
Put a teammate’s name on it. Everyone can see who is handling the reply, so customers do not get two answers—or none.
Add the detail that does not belong in the customer chat: what is pending, what was approved, or who needs to follow up.
Set up Cloud
Create a workspace, scan a QR code to connect WhatsApp, and invite the teammates who answer customers with you.
Open WATeamInbox CloudRegister, verify your email, and name the workspace your team will use.
Pair a device with a QR code and bring the conversation history into view.
Give each person a role, then start assigning conversations.
Common questions
WATeamInbox is a web inbox for teams that answer customers on WhatsApp together. Each teammate has their own account, while the team shares conversation history, assignments, and notes.
Teams where two or more people answer the same WhatsApp number. It is useful when you need to know who is replying, hand a customer to someone else, or cover a teammate’s shift.
Yes. The application is published under the MIT License. You can inspect the code, deploy it yourself, and use the self-hosting docs without a Cloud subscription.
Create an account at app.wateaminbox.com, verify your email, and create a workspace. You can then connect a WhatsApp device and invite teammates. See Cloud pricingfor plan limits and monthly costs.
Yes. Start with the repository and the self-hosted deployment guide. As with any beta software, review the infrastructure, data handling, backups, and WhatsApp account risks before production use. Practical write-ups also live on the WATeamInbox blog.
No. WATeamInbox is an independent project and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta.
No more “I thought you had it”